In Malaysia market, most of the cyber cafe owners are familiar with a few solution providers. These big guns have experienced the harshness of the industry, where they have to find additional innovative value-adding service to their sales inventory.

Michaelsoft is one the cybercafé solution provider, and its customer has been in the business for more than 10 years. In this market, rarely of the cybercafé will survive more than 8 years, due to lack of business knowledge, technical knowledge, and management skill.

“You can easily tell the difference between cheap and expensive goods and services.”

They both fulfill different needs. Michaelsoft aims to help cybercafé to maintain its business in the longer run. Cybercafe owners would have met different types of solution providers, and some of the cybercafé owners don’t know what they want for their business, forced to close their business and invest their salvaged capital into some other industry.

The initial cost and on-going maintenance cost.

Most of the cybercafés didn’t choose the right solution to handle on-going maintenance cost. Setting up was easy, but to maintain was really stressful and awful. Below are the effective ways on how to run your small cybercafe business to become profitable.

1. Use diskless network solution

In cybercafé, diskless solution can extend the lifespan of client PCs, able to boot faster, has better performance than disk solution, and reduces operation cost (electricity, maintenance, staffing, license, antivirus, game deployment). Last but not least, it’s relatively easy to set up. Michaelsoft also provides add-on services to ensure cybercafé owners have the competitive advantage to continuously sustain and improve their business.

2. Choosing the right hardware for diskless network environment.

When running diskless network, balancing the load on server and client PCs are important, in order to extend the lifespan of each hardware, the cybercafé owner must make sure that the servers, routers, client PCs are able to handle moderate to heavy-duty usage, and must not overload the hardware.

It is not advisable to use low spec or unknown brand hardware to handle heavy-duty loads, as it will exhaust its lifespan even faster and possibly causes downtime unexpectedly. Therefore, the model, the warranty and its specification should meet the requirements of the business for moderate to heavy-duty usage. 

3. Look for a reliable and suitable service provider that can save your cost

To prevent cybercafé from service disruption, it’s best to choose a solution that doesn’t require frequent visits or troubleshooting from technicians. This means, if the solution keeps giving problems that need technicians to fix the problem, this causes downtime to business and creates dissatisfaction among customers. When this happens, revenue and customer’s trust in the cybercafé will be lost.

Therefore, consult other solution providers to find out which one suits their business needs. Michaelsoft emphasizes providing stable, genuine, cost-effective, reliable, efficient, hassle-free and innovative solutions to customers.

4. Beware of hidden charges

Beware of the pricing, cybercafé owners are advised to double-check the price, such as the TOTAL set up price and its monthly charges. Some of the solution providers did not mention clearly the total number of servers and additional hardware needed for the business.

Solution providers that aim to earn quick cash will urge cybercafé owners to pay a sum of money to run the business first. Soon after when the hardware starting to wear out because of overloading, they will ask the cybercafé owner to invest another sum of money to upgrade or buy a new unit to replace.

5. Choose our Auto Game Update

Deployment of games. It’s best to see the game update is done within a blink of an eye.  Michaelsoft Game Menu, with its Auto Game Update, the game is installed instantly when the remote game server is updated. There won’t be any error in system registry when installed or require any remote assistant via internet to install the games.

6. Use Linux Server Operating System

Cybercafe owners are encouraged to run their business in a legal way. Besides being raid by police or local councils, there are risks involved if doing otherwise. The most common issue would be during the event of virus attacks. Servers that run Windows OS will be most likely attacked by virus, and causes downtime to cybercafé, unlike our diskless system which uses Linux OS to run the server. Linux platform, is immune to Windows viruses, even if the client PC that infected with Windows virus and spreads into the network, the Linux server is not affected by it. This acts as the last defense against virus attacks.

In the most extreme event where the whole server OS has to be re-installed. Re-installing OS would take some time, DDS+ would only take 15 minutes to be ready, and configured. However, Windows OS would take at least 30 minutes to be ready but without configurations. Besides there’s no licensing fee needed for Linux OS as it’s a free and open source software.

Another advantage of using Linux OS to run the server is that it can fully utilize the RAM installed, and able to run 64 bit Windows 7 in the diskless network environment, delivering the most ideal gaming experience to customers as a satisfied customer is the best business strategy of all.